Strategy

Digital Patient Care Vision and Strategy

Support MSK’s strategic growth by providing value to patients and amplifying our care through digital touch points within and beyond our physical boundaries.

  • How will cancer research, healthcare, technology and society change in ten years, and what is the impact on cancer care at MSK? 

  • How do we develop a flexible and robust foundation that can support evolving organizational needs and dynamics of cancer care? 

  • How do we deliver our care outside of our physical boundary, and expand our reach to those who are beyond diagnosis & treatment in their care continuum?

Patient centricity
We not only provide the best practice in clinical care, but also need to proactively seek opportunities to address patient’s social, emotional and cognitive needs across touch points, locations, and the patient journey.

Aligning with our strategic growth 
MSK’s focus on access is driving the expansion of our care network and exploration of providing varying care models to meet our clinical and research mission.

Patients value & want connectivity 
According to McKinsey global survey in 2014, Patients are slow to adopt digital healthcare primarily because existing services don’t meet their needs or because they are of poor quality. In fact, more than 75% of all patients expect to use digital services in the future. Also, patients from all age groups are more than willing to use digital services for healthcare. 

Technology has impact on clinical care
Digital tools can enable patient participation, increase medical adherence and reduce burden of manual data entry for clinical staff. It can potentially increase effectiveness of our care. 

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My Role AND CONTRIBUTIONS

  • Supported the in-context clinical observation and interviews with more than 15 clinics, nurses and operation assistants to discover opportunities and needs for building future digital patient experience strategy.

  • Researched and designed a data visualization to predict and reveal

    abnormal patient data.

  • Designed 13 scenarios of high-fidelity screens for mobile and iPad, and built two interactive prototypes to communicate and condense insights and features from the research.

Team/
Design Innovation Group

  • Jadie Oh | Senior UX designer

  • Grace Hsieh | Product designer

  • Beth Wernet | UX designer

  • Patty Beirne | Creative lead

Time/

4 months