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With the breakthroughs and success in the digital platform in the past, Memorial Sloan Kettering Cancer Center (MSKCC) was realizing the values of amplifying care model through digital touchpoints within and beyond the physical boundaries. Our team (Design and Innovation Group) was tasked to analyze societal, industry trends, and unmet consumer needs in order to develop a flexible and robust digital system that supports the organization and the dynamics of cancer care.

Sloan, a predictive analytic chatbot to provide 24/7 precision care to monitor and support symptoms treatment, is being part of the digital care transformation initiative that expands MSK’s reach in an extended care continuum from prevention to survivorship. Sloan is critical to apply our reach in diagnosis and treatment. To discover how do we support evolving organizational needs and dynamics of cancer care to make the patient feel safe at home?

As the contract Product Designer for this project, I led transferring research insights to scenarios with high-fidelity and interactive prototypes, and feedback sessions. I was also part of the clinical collaboration research that shaped the digital patient strategist. 

OUTCOME

The final suggestions and deliveries were well received by leadership at Memorial Sloan Kettering Cancer Center. Incorporated needs, learnings to existing app MyMSK, and continue to influence strategic priorities today.

Problem

• Lifted an overloading inpatient burden from clinicians, especially the bed occupancy rate is exceptionally high over the weekend. 

• Improved symptom report communication and coordination between patients and clinicians. 

Achieve a vision: How do we support evolving organizational needs and dynamics of cancer care to make a patient feel safe at home?